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One3Se7eN
Joined: 24 Mar 2008
Posts: 570
Location: East Coast
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 Posted: Mon Jul 07, 2008 10:02 pm Post subject: Credit Card Still Charged? |
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Ok... the last time I had to RMA my drum set was right before they changed the warranty to the 60-day service.
I used the express and my dad let me use his credit card for it since I still don't have one of my own...
Anyway... I just found out from him that they charged him $25 even though I sent my drum set back and everything.
Has this happened to anyone else and is there a way to resolve it?
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kevnin
Joined: 14 Jul 2007
Posts: 511
Location: 202 / 904 on occasion
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| Posted: Mon Jul 07, 2008 10:06 pm Post subject: |
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| you should call them. |
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Master15
Joined: 08 Jan 2008
Posts: 107
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| Posted: Mon Jul 07, 2008 10:46 pm Post subject: |
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Are you saying that you got a drum set for 25$?
Here when I rmaed my guitar, it would've been a 125$ charge if I didnt return it in time |
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One3Se7eN
Joined: 24 Mar 2008
Posts: 570
Location: East Coast
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| Posted: Mon Jul 07, 2008 11:00 pm Post subject: |
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Yes, I payed $25 for the drum set but I shouldn't have at all.
I returned the old one to them so it should've been free of charge since it was before the first warranty change.
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ElvisLaw
Joined: 08 Apr 2007
Posts: 383
Location: Jackson, MS
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| Posted: Tue Jul 08, 2008 12:10 am Post subject: |
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| call them. They charged me $165 when I returned my set and the tracking number proved it. i called and got my money back i about 15 minutes. |
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craventrio
Joined: 18 May 2008
Posts: 1227
Location: uk
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| Posted: Tue Jul 08, 2008 1:06 am Post subject: Re: Credit Card Still Charged? |
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| One3Se7eN wrote: | | a way to resolve it? |
you (or your dad, if it was in his name) should I can't imagine many other ways there WOULD be of resolving this... but if there was a secret "you charged my credit card money when you shouldn't have" web page then I'm sure they'd give you the URL when you called them. Just so you know, that is often the solution to similar problems in life. Before you ask an internet forum. |
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FranksRedHotel
Joined: 12 Jan 2008
Posts: 50
Location: Ohio
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| Posted: Tue Jul 08, 2008 2:24 am Post subject: |
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Thanks for reminding me about this. About 2 weeks ago I got an e-mail from them about having to return drums that I never received because I never did receipt verification. I "updated" the "question" on the support site...
"Just got an email asking me to return drums I never received. I didn't do
the receipt verification because I have no receipt for the drums so I never
got any drums so go ahead and get rid of this BS because if you charge me
for drums I never received I will not be pleased."
They responded...
Zack,
You will not be charged if the status is still in Receipt Pending. I will
rest the account for you.
Thank you,
Sean M
Electronic Arts Customer Support
And now I just checked since you posted this and sure enough, credit card was still charged. So I "updated" the "question" once again...
"Yep. Still got charged. As expected. Morons. Go ahead and take it off.
Thanks."
I'm sure I'll still have to call their dumb asses but I want to see what these retards say. |
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